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Privacy Policy

Privacy Notice

Gorilla Tax Rebates Limited takes your data privacy seriously.  In order to provide you with our services we collect and use personal data which means that we are a ‘Data Controller’ and we are responsible for and committed to protecting your privacy and complying with the UK General Data Protection Regulations (GDPR), Data Protection Act 2018, the EU General Data Protection Regulations where applicable and any subsequent laws or regulations applicable.  

In this Privacy Notice, we want to inform you about what information we collect, how we use it and what rights individuals have in relation to the collection and processing of their personal data.

Our Contact Details:

Gorilla Tax Rebates Limited

Mentor House

Ainsworth St

Blackburn

BB1 6AY

Email: info@gorillataxrebates.co.uk

If you have any questions in respect of this Privacy Notice or how we manage your personal data, please contact us using the details above.

Whose information do we collect?

We collect personal data in the course of delivering our services.  This can belong to our clients, customers, consultants, enquirers, contractors, associates, suppliers and individuals nominated by our clients as points of contact.

What personal data does Gorilla Tax Rebates Limited collect and process?

We collect the following types of data:

  • General contact details such as, Name, Address, email address, Telephone number
  • Business Activities and job titles of the person whose information we are processing
  • Geographical location data related to expenses or business activities
  • Work, salary and tax history
  • Unique identifiers including National Insurance Number and / or UTR’s
  • Details of Services provided to you
  • Financial Details – such as, bank statements, investment or shareholding details, credit history or payment and bank details
  • Correspondence and communications between us and a data subject
  • Information obtained through our use of cookies (please see our Cookie Policy) 
  • Your marketing preferences


Special Categories of Personal Data that we collect:

We do not request, collect, process or store Special Categories of Personal Data. However, in some cases, you may share additional information with us voluntarily during the course of arranging or providing our services. Where this is the case we collect this only with your consent and retain it for as long as strictly necessary.

How we collect your information

In most cases we collect your data directly from you.  We collect data and process it when you:

  • Complete an online ‘contact us’ form, submit an ‘arrange a call back form or book a call via the Calendly form
  • Provide information via an online chat function on our website
  • Provide information during a meeting on site or virtually
  • Send us information or documentation required for us to provide our services
  • Speak to us on the telephone to discuss or use our services
  • Email or write to us to enquire about or use our services
  • In relation to potential employment with us:
    • Send us a CV
    • Complete an application form
    • Attend an interview


We also receive your data indirectly from the following sources:

  • Introductions from other firms who refer you to our services
  • Recommendations or referrals from clients who have used our services
  • Social Media Sites including LinkedIn
  • Public sources – demographic data, market research
  • Credit Agencies and publicly available company data
  • Government departments such as HMRC
  • If you are nominated as a point of contact by your organisation, we will receive your contact details from your employer


Please Remember: Where you provide any of this information relating to or on behalf of another individual such as a nominated contact, you must remember to ensure that you have the consent of the individual and provide them with a copy of or access to this Privacy Notice. Where any individual or firm refers you to us, under their contract with us, they must have your consent to do so.

Why do we collect your information?

Where we collect and process personal data, we identify both the purpose and legal basis for doing so.  There are 6 possible legal bases which are:

Consent – where we have consent from the individual to the processing of his or her personal data for one or more specific purpose. 

Contract – where the processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. Gorilla Tax Rebates Limited is an associate of Tyler’s Tax Refunds, Integra Global Solutions and Evolve Outsourcing LTD who are authorised tax agents with HMRC. 

Legal Obligation – The processing is necessary for compliance with a legal obligation to which we are subject.

Vital Interests – Where the processing is necessary in order to protect the vital interests of the data subject or another natural person.

Public Interest – Where the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Legitimate Interests – Where the processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal date, in particular where the data subject is a child.

Our purpose and legal basis for the information we collect, and process allows us to:

To understand your requirements prior to entering into a contract of service with you

The processing is necessary for the performance of an anticipated Contract

To understand your requirements to ensure that any contract of service meets our customer’s needs

The processing is necessary for the performance of a Contract with you

To fulfil our contract with you and provide you with the agreed services therein

The processing is necessary for the performance of our Contract with you

To manage our business operations and comply with any internal policies and procedures

It is in our legitimate interests to use your personal information to ensure that we provide and adapt our services 

To notify you about changes to our service

It is in our Legitimate Interests to use your personal information to keep you informed about any changes that may affect you

For Marketing of similar services to previous customers or enquirers or existing customers 

It is in our legitimate interests to use your personal information for marketing purposes where the services being marketed are relevant to you.

For electronic Marketing of services to new customers at incorporated companies via personal business email addresses

It is in our Legitimate Interests to use personal business email addresses for marketing purposes where we can support individual’s rights

For electronic Marketing of services to individual new customers

We rely on Consent for direct marketing to individuals

To comply with our legal obligations, law enforcement, court and regulatory bodies requirements including maintaining compliance with Anti Money Laundering regulations

To comply with our Legal Obligations

To identify and prevent fraud 

It is in our Legitimate Interests to act as a responsible business

To communicate with you about a potential or existing contract (for service or employment)

The processing is necessary for the performance and compliance with any Contract of employment

Where we rely on your consent you have the right to withdraw this consent at any time by contacting us using the contact details at the beginning of this notice.

Legitimate Interests 

Where the processing of personal data is based on our Legitimate Interests, it is to improve on our service, security and prevent fraud or illegal activity in favour of the wellbeing of our customers, employees and shareholders.  

Direct Marketing

We may send you details of similar services to those you have enquired about or purchased from us previously.   You can opt out of receiving this information from us at any time by contacting us at the above address or clicking ‘unsubscribe’ on any messages you may receive.

Who we share your information with? 

From time to time we may share your personal information with the following third parties for the purposes set out above: 

  • Other firms contracted to carry out services on our behalf who do so under a data processor agreement with us. Gorilla Tax Rebates Limited is an associate of Tyler’s Tax Refunds, Integra Global Solutions and Evolve Outsourcing LTD who are the authorised tax agents with HMRC
  • Our Accountant or Payment Service Providers 
  • Associates and Contractors who deliver services on our behalf
  • Lawyers and other Professional Services
  • Software, App and Cloud storage providers such as CRM systems, chatbot, phone systems and meeting booking systems
  • Payment Services and Software Facilities
  • Fraud detection Agencies and Credit Reference Agencies
  • Police and Law Enforcement agencies where reasonably necessary for the prevention or detection of crime
  • Regulators and governing bodies such as HMRC where required
  • Selected Third Parties in connection with any future sale, transfer or disposal of our business

International data transfers

Some recipients of your personal data are located outside your country or have offices in countries where data protection laws may provide a different level of protection than the laws in your country. When transferring personal data to such recipients, we provide appropriate safeguards.

We and / or suppliers who process data on our behalf can use software processors which can share date outside of the EEA including India and the U.S.  We always review our providers to ensure that additional safeguards are in place including Adequacy decisions and where relevant Standard Contract Clauses.

Automated decision-making or Profiling 

We do not process personal data for automated decision making or profiling 

How Long do we keep personal data for?

We will retain personal data in accordance with legal and regulatory requirements and for no longer than is necessary to fulfil the purposes set out in this privacy policy.  We maintain and review a detailed retention policy which documents how long we will hold different types of data.

The time period will depend on the purpose for which we collected the information and is never on an indefinite basis.  Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged to keep your personal data longer (e.g. for tax, accounting or auditing purposes). 

The following details the criteria used to establish the retention period set out within our policy:

Where it is still necessary for the provision of our Services

This includes the duration of any contract for services we have with you and for a period of 3 Years after the end of any contract with a view to maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business and financial records.  Most of our retention periods are determined on the basis of this general rule.

Where required by Statutory, contractual or other similar obligations

Corresponding storage obligations may arise, for example, from laws or regulation. It may also be necessary to store personal data regarding pending or future legal disputes. Personal data contained in contracts, notifications and business letters may be subject to statutory storage obligations depending on national law.  Where this is the case will retain the data in accordance with our obligations.

Your Rights as a data subject  

As a data subject, you have rights in relation to your personal data.  These are:

The Right to Access – You have the right to request details of personal information held or processed and to copies of this data.  We do not usually charge for this service.

The Right to Rectification – You have the right to request that any information be corrected that you believe is inaccurate or to complete any information that you believe is incomplete.

The Right to Erasure – You have the right to request that we erase your personal information under certain conditions.

The Right to Restrict Processing – You have the right to request that we restrict the processing of your personal data under certain circumstances.

The Right to Object to Processing – You have the right to object to our processing of your data, under certain conditions.

The Right to Data Portability – You have the right to request that we transfer the data that we have collected to another organisation or directly to you, under certain conditions.

You also have the Right to Withdraw Consent where you have previously provided this at any time.  

To exercise any of these rights, please contact us using the contact details at the beginning of this notice or the methods described below.

We hope that we can satisfy any queries you may have about the way we process your data. However, if there is a concern about how personal data has been handled, a complaint can be made directly to Gorilla Tax Rebates Limited.

A complaint may relate to how personal data has been collected, used, stored, shared, secured, retained, or otherwise handled. This includes concerns about privacy rights requests, the way personal data has been used, the organisation’s security measures, the handling of a personal data breach, or the contents of this privacy notice.

A complaint can be made using the contact details set out below:

• Email: info@gorillataxrebates.co.uk

• Contact Page form

• Telephone: 0161 219 2888

We will acknowledge the complaint within 30 calendar days of receiving it and will investigate and respond without undue delay.

If the response is not satisfactory or you have unresolved concerns you also have the right to complain to data protection authorities (in the UK, the Information Commissioner’s Office) or another relevant data protection authority if you are dissatisfied with how we manage your personal data. You can call the ICO on 0303 123 1113 or go to their website: https://ico.org.uk/make-a-complaint/).

Online: https://ico.org.uk/global/contact-us/

Helpline: 0303 123 1113

Contractual Obligations and Consequences

In some circumstances, the provision of personal data is partly required by law (for example, tax regulations, employment and legal obligations) or can also result from contractual provisions.  This means that it may sometimes be necessary to conclude or fulfil a contract, that the personal data be provided.  In those circumstances where the data is not provided or where certain rights are exercised, (Erasure, Object) there is a possible consequence that the contract could not be fulfilled or concluded and may be cancelled.  

Cookies & similar technologies

When you visit our Website, we use cookies and similar technologies to provide you with a better, faster and safer user experience or to show you personalised advertising. Cookies are small text files that are automatically created by your browser and stored on your device when you visit or use the Website. For full information on our use of cookies and how to manage them, please see our Cookie Policy.

To learn more about how to manage your browser cookie settings in general please see www.allaboutcookies.org

When clicking on external links via our website, or finding us via social media platforms, you are visiting or redirected to the domain of those websites.  We have no control over the privacy settings on these websites and the cookies they set, so please bear in mind that you should set your preferences in line with their own policies and cookie controls separately.

Data security

We aim to protect your personal data through technical and organisational security measures to minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration. 

We store customer records in cloud-based services and data centres which have controlled and restricted access. We operate records management and Information security policies which detail physical security, access controls and password security measures.  We also maintain and use anti-virus and malware software and firewalls. 

Changes to our Privacy Notice

Gorilla Tax Rebates Limited keep our Privacy Notice under regular review.  This Privacy Notice was last updated on 30th July 2024.